Getting started

Introduction

Plum is Platform that helps you distribute Rewards, Incentives & Benefits at Scale. Plum takes care of both Redemption as well as Distribution, through a single dashboard letting you track the Usage, ROI, Management and more.

This user documentation provides an overview of using the product with details of the key features and step-by-step instructions on how to use the product. The details and screenshots provided may differ depending on the product version or the device that it’s run on. This user manual will get continually updated with newer product releases.

For best results, make sure you’re running the full version of Xoxoday Plum.

For comprehensive online help and support, you can reach out to our support team at xoxoxday.com/contactus

How can I set up an Xoxoday Plum account?

To set up your Xoxoday Plum account, please contact Xoxoday sales team. All the support will be provided to set up, use and start with your Plum Account.

What types of payment do you accept?

We accept payments through the credit cards via stripe. At this time, we only accept payments online. All of our payments follow USD pricing.

Data security and ownership?

We take data and security very seriously. We are ISO 27001, GDPR and SOC compliant. More details about our security and privacy policy are here.

What is your turn around time on resolving customer issues?

We generally respond within 4 business hours.
Customer Support Timings: (IST)
Monday to Friday (9:00 am to 9 pm)
Saturday to Sunday (9:30 am to 6.30pm).
You can write to us at [email protected] or Whatapp on +91 80 - 61915050

Does Xoxoday provide whitelabelling along with the Plum platform?

Yes we provide whitelabelling along with the Plum platform.

What are the languages in which Plum is available?

Plum platform is available in English language. Please write to us at cs[email protected] for any special requirements.

How secure is Plum?

At Xoxoday, we ensure that the data is gathered, stored and handled with respect towards individual rights. We have raised awareness among our employees and other stakeholders on how to handle the data appropriately. They now understand the importance of GDPR and information security. Our controls are placed based on the data protection impact assessment (DIPA). All the personal data is encrypted on Xoxoday.

How does Plum use my information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
1.To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
2.To improve our website in order to better serve you.
3.To allow us to better service you in responding to your customer service requests.
4.To ask for ratings and reviews of services or products.
5.To follow up with them after correspondence (live chat, email or phone inquiries).

Is Plum account accessible on my android or ios device?

The stores platform is accessible in mobile browser (PWA App), but the Plum dashboard is only accessible through desktop web browser, no mobile app is available for plum platform.

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Updated 14 days ago



Getting started


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